Tell a Friend



      SAP CRM Training Details





Mode of Training:

Regular/Fast Track  

Course Duration:

40-45 hrs (Class: 1-1.5 hrs)

Server Version:


What we Offer:

* Quality Training            * Flexible Timings

* 24/7 Server Access      * Hands-On Training


Organization Management

  • Creation of Org. Hierarchy
  • Assignment of B.P.’s (Employees)
  • Organization Data Determination
  • Responsibility Rule
  • Model Rule

Business Partners

  • Creation of Customer
  • Creation of Person (Employee & Contact Person)
  • Creating Relationship b/w B.P.’s & assignment to Organization.
  • Number Ranges.
  • Screen Configuration.


  • Maintaining Categories & Hierarchy.
  • Maintaining Set Types & Attributes.
  • Number Assignment.
  • Maintenance of Products.
  • Assignment of products to organization

Item Category Determination

  • Maintenance of Product Catalog.
  • Partner Determination Procedure.
  • Territory Management.
  • Activity management
  • Business Activity.
  • Task.

Lead & Lead Management and CRM online process

Opportunity & Opportunity Management

Copy Control

Sales process / Service Process


UI configuration and workbench

CRM Middleware

  • Bdoc’s
  • Initial & Delta Download.
  • Important Transaction & their Codes.

Tools for BP Management

  • Business Data Tool Set (BDT)
  • Visual Configuration Tool (VCT)
  • Easy Enhancement Workbench (EEWB)
  • Secrets in the successful fulfillment of Customer Business Partner requirements
  • Tips for a Successful Blueprinting of Customer Business Processes involving the BP

Activity Management

  • Configuration of Activity Management types
  • Activity Categories
  • Dates Management
  • Catalogs and Codes
  • Appointments and Priorities
  • Activity Monitor

ASAP Method


  • Apart from this topics more real time scenarios will be covered during the class
  • Timings for the classes are arranged upon agreement of both the student and the consultant.
  • Maximum configurations in related to SAP CRM will be shown by the consultant


Additional information